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BioQuipBugs.com Ordering Information

PLEASE NOTE:
A separate order is required for specimens ordered from BioQuipBugs.com. Items may not be combined with those from BioQuip Products.

PLACING YOUR ORDER:
After receiving a completed quotation via email, accept the quotation in a return email, or request changes to the quotation as needed. Please provide name of the merchandise user on institutional orders. Fax, web and email orders based on the quotation you have received can be placed 24 hours a day, seven days a week. UPS and FedEx cannot make deliveries to a Post Office box.

MINIMUM MERCHANDISE ORDER:
$35.00

TERMS:
Orders may be charged to VISA, MasterCard, Discover or American Express credit cards. Complete account number, expiration date (month and year), and signature (for mail and fax orders) must be included. Credit card charges are billed when order is shipped.

Billing terms are net 30 days from date of invoice for established institutional accounts. A service charge of 1.5% per month will be added to invoices not paid within payment terms.
Advance payment by check or money order is required for orders not paid by credit card.
Shipments are F.O.B. Rancho Dominguez, California. Title to merchandise transfers to customer at time of shipment.

INVOICES:
Invoices for orders shipped by UPS, FedEx or U.S. Postal Service are sent next business day following shipment. Please return one copy of invoice when paying by check.

SALES TAX:
Sales tax will be added to invoices for orders shipped to an address in California.

SHIPPING:
Shipment will be made within 5 business days after receipt of order. Transit can take up to 7 days for U.S. ground/surface shipments. Please allow up to 2 weeks to receive shipment after placing an order.

Catalog prices do not include shipping charges which have been included in your quotation. If a preferred shipping method has not been in requested previously in the Notes box on the Quote Request Form, shipment will be made by ground/surface UPS, FedEx, or the U.S. Postal service.

CLAIMS FOR SHORTAGE / DAMAGE:
All shipments are packed carefully by our experienced shipping staff. A packing list is included with each shipment. The following instructions must be followed so that any problem regarding damage or shortage can be corrected promptly.

Do not discard cartons or packing material as small items may be overlooked when unpacking. Check specimens against packing list. If there is a shortage or error, contact us by email (brent@bioquip.com). If the shipping carton is received in damaged condition, note damage when signing for shipment with the delivering carrier. Do not discard cartons or packing materials as they need to be available if an inspection is necessary. Do not return damaged items prior to obtaining a return authorization number and instructions from our office.
UPS and FedEx: All shipments are insured. Contact your local office to request an inspection.
Parcel Post: Some shipments are insured. Contact our office for instructions.

BioQuipBugs.com is not responsible for damage to delicate extremities, including antennae and legs.
BioQuipBugs.com will replace specimens damaged from dermestid activity.

RETURNS POLICY:
No merchandise may be returned for credit or refund without prior authorization and Return Authorization (RA) number from our office (brent@bioquip.com). Merchandise returned without authorization will be refused. Returns may be subject to a 15% restocking fee. No credit or refund will be issued until specimens in question have been received and assessed.


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